Internal reports show that rogue
employees are improperly reviewing the private financial affairs of
taxpayers without their knowledge.
And some are using agency
computers to give favoured treatment to colleagues, friends, family and
themselves a Canadian Press investigation shows.
In one
flagrant breach last October, a woman accessed 37,500 e-mails and 776
documents containing confidential financial information about ordinary
Canadians. That investigation continues.
She downloaded the files onto 17 compact discs for her personal use, inexplicably helped by agency technicians.
Documents outlining the forbidden invasions into private tax data were obtained under Canada's Access to Information Act.
In
one case, a worker secretly operated a business on the side with her
spouse, and between 2004 and 2009 "accessed the accounts of two
creditors and the spouse of one of those creditors."
The abuses were discovered by internal investigators with CRA.
Another
worker was found to have inspected his spouse's tax information 69
times without permission. A woman in one unidentified office poked into
the agency's data looking for confidential information on colleagues,
friends and family -- apparently to give them a break on their taxes.
"The
employee made unauthorized access to the tax information of three
colleagues and to the tax information of a colleague's daughter, spouse
and mother," says one report.
"She accessed her own tax
information and the tax information (of) 13 relatives ... She provided
preferential treatment to colleagues, relatives and acquaintances."
Agency gumshoes then stumbled on a secret cell of snoopers in the same location.
"The
investigation also determined that 13 other employees of the same
office made unauthorized accesses to taxpayer information. Of the 13
employees, 10 provided preferential treatment to taxpayers, five
accessed their own tax information, four received preferential
treatment ..."
Another worker peeked at secret agency
information about two companies she operated on the side -- while those
firms were undergoing tax audits.
"In addition, the employee
made extensive unauthorized accesses to the taxpayer information of
friends and family members and hundreds of other individuals."
Yet
another investigation found an employee peering into the electronic tax
files of two of her spouse's business partners, though the motive is
not specified.
The documents show that ex-spouses are
sometimes targeted, for reasons not made clear in the heavily censored
material from September and October last year. Family members were also
a favoured target.
Some workers who were caught claimed they were simply helping relatives file their income-tax forms.
But
one worker admitted using the CRA computer system and confidential tax
information to issue himself a false charitable donation receipt for
$3,000, thus reducing his income-tax payable.
Agency records
for 2008-2009 show there were 29 cases in which workers were caught
accessing taxpayer records without authorization, about the annual
average for the last five years. And there were a dozen instances in
2008-2009 in which tax records were improperly disclosed to third
parties.
All information about disciplinary measures taken
against staff who broke the rules is censored in the released
documents. But in several cases, the agency appeared to be lenient with
long-term employees.
"The employee admitted that she
accessed the taxpayer information belonging to a former employer, her
relatives including her mother, her father, her sister and her brother,
as well as the information belonging to her former spouse," says one
report.
In deciding on discipline, "management took into
consideration the employee's years of service, her good employment
record and her co-operation with the investigation."
A spokesperson said the number of breaches is relatively small, given there are 40,000 employees.'
What do you think? Should tax department staff caught snooping be fire, with cause? Should Revenue Canada disclose what it is doing to discipline such workers?
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